Refund Policy

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund within 30 days of the delivery date. Items must be:

  • In new, unused condition
  • With all original packaging and tags
  • Accompanied by a valid proof of purchase

2. Non-Refundable Items

The following items are not eligible for return or refund unless defective:

  • Final sale or clearance items
  • Custom or personalized products
  • Digital products or services
  • Gift cards

3. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will provide a prepaid return label and issue a replacement or refund upon receipt and inspection of the item.

4. Return Process

To initiate a return:

  • Contact our customer support team with your order number and reason for return.
  • You will receive a return authorization and shipping instructions.
  • Ship the item back to us using the provided instructions.
  • Once we receive and inspect the item, we will process your refund.

5. Refund Processing

Refunds will be issued to the original payment method within 5–10 business days after we receive the returned item. Please allow additional time for your bank or credit card company to process the refund.

6. Restocking Fees

A restocking fee of up to 15% may apply for returns of non-defective items, especially large or bulky items. This will be communicated to you before processing your return.

7. Exchanges

We offer exchanges for the same or different product, subject to availability. Please contact customer support to arrange an exchange.

8. Cancellations

Orders can be canceled within 12 hours of purchase without penalty. After this period, cancellation is subject to a processing fee or may be handled as a return.

9. Disputes and Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback or dispute with their bank. We are committed to resolving issues amicably and efficiently.

Additional Notes

  • We reserve the right to modify these policies at any time. Changes will be posted on our website and effective immediately.
  • By placing an order, you agree to the terms outlined in our shipping and refund policies.